Hello @George and @Teodor ,
The support has never been provided by one person and i don’t know why do you guys think so? The fact i might be the person who replies most of the support requests does not mean i am the only one who monitors support emails/forums on dmxzone and here.
- If you are providing very good and fast support, why I cant reach you in 2 weeks. I’ve sent you an email before. I wrote you through online chat. (2 weeks ago) … All online chat message like this "All agents are busy now please send an email "… I think so many users think like this … (you can check chat history)
As we explained many times - we continue supporting, updating and releasing new extensions on DMXzone. Of course we will always advise people to swith to Wappler as it is so much better than DW, but the extensions releases and updates will continue as they used to be until now.
- Please Teodor … Should we wait 7 months for a simple problem? too many simple problem like this …this is only 1 example … I do not report bugs anymore. I dont want to report bugs… my second report round problem on server side … we cant round numbers on server side… (like this round.(2) ) … did you check … second problem is 4 months ago too…
Just an addition to the “poor support” on DMXzone - when you “poorly” ask for support sending messages/emails/creating topics saying “It does not work for me” or “I see errors” without even explaining the steps to reproduce the issue, providing the exact errors you see and/or providing links to the page, then it is higlhy possible to ignore your message without being able to really test it.
But i think you already know how to post support issues following this guide, right?: https://www.dmxzone.com/go/18645/get-the-best-support-from-dmxzone
- ok … I will sent you more detailed info when I can reach support.
@George perfect …
Let me share our thinking and philosophy about Wappler Wappler is a living product This means that we are adding continuously new features, improvements and hot new components and frameworks. It is also fully community driven - you ask for it and we build it. That is why our update cycles are really short - usually weekly/bi weekly. We are NOT the big company like Adobe and Microsoft that bring you just one update per year of things you have no idea of. We listen to you and give you the power…
I wrote you because wappler and extensions really perfect … you need to solve all bugs . this is my clear comments. I want to use all of your products always but without bugs.
You are removing bugs for wappler quickly. why not go at the same speed for extensions? you can do this with a time schedule.
we make money by using your products. but when some features do not work we are having problems with our customers.
please look …
this is second bugs … I dont want say my other bugs again … you can check forum
****** of course… If you want to sell paid support to us … I can buy no problem … IF SOLVE BUGS QUICKLY