Thanks Teodor.
Everything in this system is module based and standalone but can link in to any other number of backend platforms/modules that Clients have access to. Very sophisticated reporting engine is accessible by Team Leaders (any number of users can be assigned to a team and a region). Also high priority on communication to all assigned to a specific ticket. Calendar is exportable to each users Google Calendar via a unique key (this feature is the most used if I am honest, and would be great if you guys could code something similar), There is so much customisation going on in that calendar its unreal, each event has a nice roll-out pop-up with links to the respective Tickets details, relying on a lot of SQL triggers/views to take the load off for repetitive events such as updating tables across the db. The Client is happy with it as are the users who are based across the globe.
Was fun with a few hic-ups, but nothing more coffee couldn’t help to resolve!
