Mailer Issue on SMTP

Wappler General How To
#1

Hi,

What could be wrong? i got error on sending mail using one.com with SMTP configuration in Send Mailer in wappler.

the error is:

{“code”:2,“file”:"/customers/e/1/a/tamilfilm.se/httpd.www/dmxConnectLib/PHPMailer/PHPMailer/PHPMailer.php",“line”:1977,“message”:“SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting",“trace”:"#0 /customers/e/1/a/tamilfilm.se/httpd.www/dmxConnectLib/PHPMailer/PHPMailer/PHPMailer.php(1648): PHPMailer\PHPMailer\PHPMailer->smtpSend(‘Date: Sat, 26 N…’, ‘First Name: Thi…’)\n#1 /customers/e/1/a/tamilfilm.se/httpd.www/dmxConnectLib/PHPMailer/PHPMailer/PHPMailer.php(1486): PHPMailer\PHPMailer\PHPMailer->postSend()\n#2 /customers/e/1/a/tamilfilm.se/httpd.www/dmxConnectLib/modules/mail.php(133): PHPMailer\PHPMailer\PHPMailer->send()\n#3 /customers/e/1/a/tamilfilm.se/httpd.www/dmxConnectLib/lib/App.php(197): modules\mail->send(Object(stdClass), ‘’, NULL)\n#4 /customers/e/1/a/tamilfilm.se/httpd.www/dmxConnectLib/lib/App.php(137): lib\App->execSteps(Object(stdClass))\n#5 /customers/e/1/a/tamilfilm.se/httpd.www/dmxConnectLib/lib/App.php(126): lib\App->exec(Object(stdClass), false)\n#6 /customers/e/1/a/tamilfilm.se/httpd.www/dmxConnectLib/lib/App.php(104): lib\App->exec(Object(stdClass))\n#7 /customers/e/1/a/tamilfilm.se/httpd.www/dmxConnect/api/mail/mailBooking.php(8): lib\App->define(Object(stdClass))\n#8 {main}”}

Please help

#2

Please check:

1 Like
#3

Sure do that soon… thanks

#4

i got this on browser network preview. not in console

2022-11-26 20:49:28 Connection: opening to mailout.one.com:465, timeout=300, options=array ( ‘ssl’ => array ( ‘verify_peer’ => false, ‘verify_peer_name’ => false, ‘allow_self_signed’ => true, ),)
2022-11-26 20:49:28 Connection: opened
2022-11-26 20:54:28 SERVER -> CLIENT:
2022-11-26 20:54:28 Connection: closing due to error
2022-11-26 20:54:28 Connection: closed
SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

#5

I had configuration error on send mail. misconfigured. now i have corrected the error. Its working cool…

Thank Teodor :slight_smile:

#6

@Teodor

Please help, why i get this error when i configured the Send Mail config as this:

Screenshot 2022-11-30 at 05.45.27
Screenshot 2022-11-30 at 05.45.271782×1192 211 KB

got the error:

2022-11-30 04:43:22 Connection: opening to mailout.one.com:25, timeout=300, options=array ( 'ssl' => array ( 'verify_peer' => false, 'verify_peer_name' => false, 'allow_self_signed' => true, ),)
2022-11-30 04:43:22 Connection: opened
2022-11-30 04:43:22 SERVER -> CLIENT: 220 mailout1.pub.mailoutpod1-cph3.one.com ESMTP
2022-11-30 04:43:22 CLIENT -> SERVER: EHLO tamilfilm.se
2022-11-30 04:43:22 SERVER -> CLIENT: 250-mailout1.pub.mailoutpod1-cph3.one.com250-PIPELINING250-SIZE 104857600250-STARTTLS250-AUTH LOGIN PLAIN250-ENHANCEDSTATUSCODES250 8BITMIME
2022-11-30 04:43:22 CLIENT -> SERVER: STARTTLS
2022-11-30 04:43:22 SERVER -> CLIENT: 220 2.0.0 Ready to start TLS
2022-11-30 04:43:22 CLIENT -> SERVER: EHLO tamilfilm.se
2022-11-30 04:43:22 SERVER -> CLIENT: 250-mailout1.pub.mailoutpod1-cph3.one.com250-PIPELINING250-SIZE 104857600250-AUTH LOGIN PLAIN250-ENHANCEDSTATUSCODES250 8BITMIME
2022-11-30 04:43:22 CLIENT -> SERVER: AUTH LOGIN
2022-11-30 04:43:22 SERVER -> CLIENT: 334 VXNlcm5hbWU6
2022-11-30 04:43:22 CLIENT -> SERVER: [credentials hidden]
2022-11-30 04:43:22 SERVER -> CLIENT: 334 UGFzc3dvcmQ6
2022-11-30 04:43:22 CLIENT -> SERVER: [credentials hidden]
2022-11-30 04:43:22 SERVER -> CLIENT: 235 2.7.0 Ok
2022-11-30 04:43:22 CLIENT -> SERVER: MAIL FROM:<thineskumar_81@hotmail.com>
2022-11-30 04:43:22 SERVER -> CLIENT: 554 5.7.8 User [info@tamilfilm.se] not authorized to send as on behalf of <thineskumar_81@hotmail.com>
2022-11-30 04:43:22 SMTP ERROR: MAIL FROM command failed: 554 5.7.8 User [info@tamilfilm.se] not authorized to send as on behalf of <thineskumar_81@hotmail.com>
The following From address failed: thineskumar_81@hotmail.com : MAIL FROM command failed,User [info@tamilfilm.se] not authorized to send as on behalf of <thineskumar_81@hotmail.com>,554,5.7.8SMTP server error: MAIL FROM command failed Detail: User [info@tamilfilm.se] not authorized to send as on behalf of <thineskumar_81@hotmail.com> SMTP code: 554 Additional SMTP info: 5.7.8
2022-11-30 04:43:22 CLIENT -> SERVER: QUIT
2022-11-30 04:43:22 SERVER -> CLIENT:
2022-11-30 04:43:22 SMTP ERROR: QUIT command failed:
2022-11-30 04:43:22 Connection: closed
#7

Well the error message pretty much says everything. It is your SMTP server which returns this error, not a problem with the mail component:

SMTP ERROR: MAIL FROM command failed: 554 5.7.8 User [info@tamilfilm.se] not authorized to send as on behalf of thineskumar_81@hotmail.com
The following From address failed: thineskumar_81@hotmail.com : MAIL FROM command failed,User [info@tamilfilm.se] not authorized to send as on behalf of thineskumar_81@hotmail.com

#8

@Teodor

I have question Sender in Send Mail is to use my server email? where i suppose to get the email or Recipient is my server email? Im confused

#10

The ‘Sender’ fields are what the email has as ‘From:’ etc. You have them set to the values submitted by the form. This is most likely the problem. The SMTP server is probably rejecting the email as it’s not coming from a known and allowed email address. If this is a notification email for staff then I would set the Sender details as the email address you are allowed to send as (info@tamilfilm.se?) but leave the Reply To as the submitted address. I would also set the Sender Name as something static like ‘Website Submission’. Give that a go and see if it fixes it.

#11

in that case: email is sending other way around like when a user submitting the form the form data suppose to go to info@tamilfim.se email inbox instead it goes to the email that used in the form.

So im confused who is sender and receiver in Send Mail component.

#12

This is the receiver (the person who receives the email), as it is explained in the UI:

Screenshot 2022-11-30 at 12.10.29
Screenshot 2022-11-30 at 12.10.29887×1067 134 KB

#13

so the way i have put the value is correct?

#14

Yes.

#15

Is there any possibility using different SMTP than hosted server, like google smtp ?

#16

can anyone test the Send Mailer and Send Mail with SMTP setup with simple form? because i spoke to one.com support they saying that their server has configured to work with SMTP. nothing wrong.

Also they mentioned that sender suppose to me their email address(info@tamilfilm.se) but As @Teodor said what i have configured in send mail is correct. But still i got that above error.

Now i have doubt that Send Mail setup is revoking and the end or not, even though i placed receiver and sender correctly, when submitting the form the script might taking sender as receiver? in that case SMTP will not authorise as @sitestreet mentioned above.

please help some one who has used one.com or any other server SMTP configured send mail function in php.

#17

That can’t happen.
How exactly have you configured the global mailer?

#18

here you can see Send Mailer setup in global:

Screenshot 2022-11-30 at 12.22.49
Screenshot 2022-11-30 at 12.22.492766×1232 221 KB

#19

Then that’s the problem. You are sending the emails through the following account:

Screenshot 2022-11-30 at 13.27.12
Screenshot 2022-11-30 at 13.27.12759×568 53 KB

And it errors because you are trying to use the email from the form as a sender. So you need to check your SMTP configuration and enable this, so better contact one.com support and explain them the issue.

#20

SMTP username is wrong you mean? i did not understood . i was using info@tamilfilm.se as recipient as you can see in first screenshot(To Mail). is this wrong? or all setup correct but one.com need to enable what?

#21

I have done the SMTP setup in send mailer based on this:

Screenshot 2022-11-30 at 12.40.43
Screenshot 2022-11-30 at 12.40.431930×922 86.9 KB

from one.com support docs