Wappler Community website Issue on iPhone over LTE

Coffee Lounge
#1

Is anyone else having issues loading https://community.wappler.io on an iPhone when using a LTE connection? If I am connected to WIFI it works fine, but NEVER with a LTE connection. I always get an error “Safari cannot open the page because the network connection was lost.” I know the LTE connection is fine since everything else works. Only reason I ask is that I sometimes want to browse the community page on my iPhone when I am not by a computer and don’t have wifi.

I know that it doesn’t make sense that is works on wifi and not LTE, but I can’t think of any reason that it wouldn’t. Am I the only one having this issue?

#2

I used to have the same problem with my Samsung S5, I recently changes to an S8+ and that works perfectly.
Even adding the discourse app onto the phone didn’t help as that is really just a web link anyway.

Never got to the bottom of it, sorry

#3

@tomkomin probably there’s some issue with your mobile operator?
I have no issues loading the site on an iPhone or an Android device on a 4g/LTE connection.

#4

Tomkomin is in USA (I think), I am in UK (EE Network).
Both had same issue and with different phone platforms.
I used to just get a black screen.
WiFi worked perfectly, 4G didn’t work
I never mentioned it previously as I assumed it was just my Phone.
Since changing to S8+ all works fine.

#5

I have always had this same issue too. (EE Network & iPhone)
Fine on WiFi not 4G/3G

#6

maybe try another browser, to track down the problem. So you‘ll see if its a browser, lte or phone issue. Maybe try private surf with Safari, or even try 3G connection. Maybe clear cache. (Plane Mode Off->On).

#7

I am using AT&T in California. I just think its strange since it is only this site that I see this problem on. I was also thinking if I would have a similar problem with sites built using wappler which would be really bad.
I tried Chrome on my iPhone and it didn’t work on LTE either. It only works with wifi.

#8

Hi @tomkomin
The community and server it’s hosted on has nothing to do with the sites built with Wappler, which you host wherever you decide. You should not worry about this. I still think it’s related to your mobile operator probably their DNS, can you test with some other operator?
Are you btw able to load https://meta.discourse.org/ using your mobile network, as this is the platform our community is based on?

#9

Yes, the https://meta.discourse.org site loads fine on LTE.

#10

Also, the Wappler.io site loads fine on LTE too – only the community.wappler.io site is the issue.

#11

This old gremlin is back for me, now happening on my Samsung Galaxy S8+. Cant access the community without wifi connection.

This site cannot be reached

The website https://community.wappler.io./ might be temporarily down or it may have moved permanently to a new web address.

Same with mobile or full site, works fine on WiFi

No issues with mobile data connection with other sites, 4g+ connection

Hence will be off line most of today while visiting mother, no wifi!

#12

Maybe you have some dns and connection problems with your provider 4g

I use 4g all the time and the forums really working very smooth with it.

Maybe it’s time to switch provider :smile:

#13
  • Switch on-off Airplane mode
  • Put 1.1.1.1 in Network for testing purposes
  • Open Safari in Private mode

Should work…

omg I just saw I replied already in march with similar words :smile: finally my own post made my day

#14

it has worked flawlessly until today. ironically I am accessing the forum by using my wife’s S8 as a hotspot

#15

you see thats the „wife influence benefit“ :smile:

#16

I just tried. Still doesn’t work for me on AT&T’s network – I believe its the largest network in the US. Works fine on wifi.

#17

Does not work for me on an iPad with AT&T LTE, but works for WiFi.

#18

Same for me, EE in UK, owned by British Telecom, biggest in UK. There has to be more to this than slow service provider DNS services.

#19

Good for me to know it is not limited to the Android platform although not so good for you I guess

#20

Works fine on my iPhone on LTE. Replying that way right now.