Hi guys. It’s about time you offer priority support paid or free. You need to understand the complexities of building applications and so far even a wappler advanced user will still run into issues and most projects are time-sensitive.
Posting to the community and waiting for a response is inefficient. Unlike your DMX zone days with live support, where a small issue is quickly resolved and people learn and move on.
I strongly suggest you look into launching a paid support service. It’s monetization for you and quick access to information for us. Think about this.
Wappler as a product is a desktop app that produces standard code that is based on open source frameworks/libraries(i.e. bootstrap, cordova, fullcalendar, etc), standard web technologies(i.e. html, css, etc) and some proprietary libraries(app connect and server connect)
My point of view is that they should only provide support to the desktop app and their proprietary libraries which they do, but unfortunately I constantly I see them providing support for bootstrap, cordova, html and javascript which they shouldn’t.
Asking the team to provide paid support on these topics when there are places like upwork.com where a lot of people can provide help for everything that is not the desktop app, app connect and server connect seems like a waste of resources on a small, dedicated, focused and product-oriented team.
If you check in to a hotel furnished with IKEA furniture, would you call IKEA if the bed breaks?
Wappler provides a kitchen sink for the app (platforms etc), used independently we know where to find help. These platforms bundled into wappler, there are bottlenecks Upwork, Stackoverflow, Github Repos can’t fix in the logic of usage within wappler.
Wild card searches return results specific to those platforms. Going around it on wappler can be tricky.
They should provide support and help the community to create an ecosystem in order to achieve 2 goals that are linked :
Team goals : growth / more user / less churn / increasing user LTV.
User goals : to be able to create sites and apps by themselves and deliver.
So if we agree that those goals and that they are closely linked together : it’s in the best interest of everyone that the support / documentation / ecosystem etc is not only features related.
PS : not surprise by your answer here anyway. again.
I will gladly sell my business, learn Dutch, move to the Netherlands, and work as Wappler Business Strategy Director. It’s about time someone pulls this company in that profitability and global expansion direction.
should be nice you understand that it’s not because you don’t care / don’t need / don’t give a *** / protect your own interests, etc… that it’s not good for wappler as a product and for the majority of existing & new users. Toxic behaviour for the least if you ask me.
This answer means everything… do you think that a business model set up 20 years ago is still working today? I think they understood that the things changed in the last 20 years and that they have to think about their business model and buying personae, vision, etc. Your comment is inline with all your other ones, arrogant . I think you should focus on threads related to dev and coding (of course helping the people you love as you always mention…). Better for all of us.
PLEASE agree to disagree and move on if you have nothing to add to this discussion.
The Wappler team know exactly what they are doing and want to do. It is not for the Users of this community to dictate to them what they need to do. If you do not like what you see, or the product, move on somewhere else. SIMPLE. We have had enough of it.
