I created a ticketing system for us to use. When working a ticket you add a work log to a ticket, this is just an entry of what you did and the time it took.
I have two datetime fields that when opened are both set to {{now}}.
The problem is that they set these to the appropriate time, and when the actual time changes it updates the fields, wiping out what you put there. If it’s not caught, we won’t bill clients like we should.
Is there a way to stop this? If not I can just put place holders in for the time but it made it easier since most calls are less than 20 minutes.