Problem with mail tutorial

[Cosmo]

Updated to 3.5.4 and now I have a different error “message”:"SMTP connect() failed. The server certificate has been checked and is ok

[Teodor]

Please refer to my post:

Problem with mail tutorial

Ok, in order to see what exactly is wrong please open the following file in your site root: /dmxConnectLib/PHPMailer/PHPMailer/PHPMailer.php and edit line 401 from: public $SMTPDebug = 1; to public $SMTPDebug = 3; save the file and try sending the form once again. You will see more detailed error in the console - please paste it here.

And check the detailed error message returned.

[Cosmo]

Invalid hostentry:

SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

{“code”:2,“file”:"/var/www/vhosts/loveyurt.co.uk/httpdocs/dmxConnectLib/PHPMailer/PHPMailer/PHPMailer.php",“line”:1879,“message”:“SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting",“trace”:"#0 /var/www/vhosts/loveyurt.co.uk/httpdocs/dmxConnectLib/PHPMailer/PHPMailer/PHPMailer.php(1601): PHPMailer\PHPMailer\PHPMailer->smtpSend()\n#1 /var/www/vhosts/loveyurt.co.uk/httpdocs/dmxConnectLib/PHPMailer/PHPMailer/PHPMailer.php(1437): PHPMailer\PHPMailer\PHPMailer->postSend()\n#2 /var/www/vhosts/loveyurt.co.uk/httpdocs/dmxConnectLib/modules/mail.php(132): PHPMailer\PHPMailer\PHPMailer->send()\n#3 /var/www/vhosts/loveyurt.co.uk/httpdocs/dmxConnectLib/lib/App.php(193): modules\mail->send()\n#4 /var/www/vhosts/loveyurt.co.uk/httpdocs/dmxConnectLib/lib/App.php(157): lib\App->execSteps()\n#5 /var/www/vhosts/loveyurt.co.uk/httpdocs/dmxConnectLib/lib/App.php(127): lib\App->execSteps()\n#6 /var/www/vhosts/loveyurt.co.uk/httpdocs/dmxConnectLib/lib/App.php(116): lib\App->exec()\n#7 /var/www/vhosts/loveyurt.co.uk/httpdocs/dmxConnectLib/lib/App.php(94): lib\App->exec()\n#8 /var/www/vhosts/loveyurt.co.uk/httpdocs/dmxConnect/api/mail/formmailer.php(8): lib\App->define()\n#9 {main}”}

[Teodor]

Looking at your link from the first post i see:

2020-11-16 11:59:35 SERVER -&gt; CLIENT: 535 5.7.8 Error: authentication failed: authentication failure<br>
2020-11-16 11:59:35 SMTP ERROR: Username command failed: 535 5.7.8 Error: authentication failed: authentication failure<br>
SMTP Error: Could not authenticate.<br>

It seems there is an issue with your SMTP auth details.

[Cosmo]

Teodor, this doesn’t make sense I have verified username and password are correct.

[Cosmo]

This is a new error, previously it was other issues, JSON and certification.

[Teodor]

That’s strange. Please try changing the AuthType to LOGIN , which is also supported by your server

edit the dmxConnectLib/modules/mail.php file and after line 58 add: $mail->AuthType = 'LOGIN'; save and upload the file to see if this resolves the auth error you are getting.

[Cosmo]

Thanks for all your help. The problem has now been resolved by the hosting company by some “adjustments “ to the server.