Licence purchased after trial period but impossible to open wappler anymore

[djeorges]

Hi,

I used the trial version for a few days and decided to buy a pro version a the end of the trial period.
I probably made a mistake when i created my account because i did not used the same email address i used for the trial version. But i use the same computer !
Result is that despite several unistall/install/dowloads wappler still runs as a trial version and do not want to open.

can you help please !

Many thank’s

[George]

Hi @djeorges and welcome to Wappler!
Thank you for purchasing a license and supporting Wappler.

I just checked your account email here and the purchase and they both seems to be the same, so it should be all fine.

Try the logout and quit menu option in Wappler and then when started again, just login with the same account.

Also make sure you are using the latest Wappler version.

Greetings,
George

[djeorges]

Thank’s for your quick answer.
Fact is that i cannot go inside wappler. Just can “buy now” (already done ) or “close wappler”.

i think i used georges.dru@gmail.com as first email to install trial version.

[scott]

@djeorges

I had the same issue when I started with Wappler many moons ago. I would recommend clicking on Close Wappler, then if the nice red “W” still appears in your taskbar, right click and close and then re-open it and re-log in.

As @George said, that should fix it for you.

[djeorges]

Thank’s a lot, I didn’t noticed the W in the taskbar. But unfortunatly, not the solution. I tried everything in the menu (close, restart etc…) but never got chance to access to log in menu. Still the same splash screen.

[George]

Yes we still have improve that. As stated in:

Issue Activating Subscription

I finally made the move to Wappler and signed up for a pro subscription. I am on a Mac. For whatever reason, when I open Wappler it still thinks I haven’t subscribed and wants me to buy. I’m not sure if I maybe signed up for the trial with one email and then subscribed under a different email? How can I change which email Wappler sees on my Mac for Subsciption. Im not able to access anything in wappler to change the user account all I get is the trial version has expired message box. [38%…

So for now a complete uninstall and reinstall will only help you.

You might even do a full clean uninstall like explained in:

Reinstall Wappler from scratch

Sometimes you need to do a completely clean install of Wappler. You won’t be losing anything as Wappler is fully self containing and also your project preferences are stored in the project folders. You will only loose your projects list but you can recreate it easily later on with the “Open Existing Folder” option in the Wappler Project Manager. Here is how to do a full clean reinstall: On Windows Close Wappler and its launcher by right clicking on the tray icon and choosing Quit on Window…

[djeorges]

Hey !!! Many thank’s !!! It works now !!!
Just Uninstalling was not sufficient, the clue was deleting C:\Users\username\AppData\Local\Wappler.